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Delivery & Returns

Delivery


Delivery can be to any address as long the address at which your payment card is registered is also present on your order.  Meridian only deliver to the United Kingdom (the Channel Islands and, the Isle of Man and the Scottish islands will incur additional charges). All deliveries must be signed for (except items sent by post and which are small enough to be put through your letterbox). Please make sure you keep the receipt enclosed with your goods.

When you add products to your Shopping Basket, the appropriate delivery charge(s) will be displayed, please select the appropriate charge (see below).

Should you select the incorrect charge your order will be delayed until we are able to secure payment for any additional charges. Should your selection result in an overpayment your credit/debit card will be refunded within 30 days.

Small Postal Items (up to 2 kg)
£ 6.50
Postal Items up to 1.2 metres (6kgs)
£10.00
 
Mainland Britain (all areas unless otherwise stated)
£25.00
 
Cornwall, Dyfed, Gwnedd & Powys
£30.00
 
Scotland – Highlands & Grampians
£35.00
 
Isle of Wight
£40.00
 
Outer Islands
P.O.A.
 
 

All delivery timescales are subject to product and delivery slot availability. Small parcels may be delivered via Royal Mail. Delivery  may take up to seven working days depending on product, you will be contacted prior to delivery to confirm a date.

The contents of your order and your delivery postcode area will determine which delivery services you will be offered. We do not deliver to Post Office (P.O.) boxes or shipping agent addresses.

Delivery will be between the hours of 7am and 6pm; we are unable to confirm a time. 

Meridian will select the most appropriate carrier for your goods. This means your delivery may arrive in more than one batch to ensure your order is transported in the best possible way.

Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and Meridian shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.

Deliveries will be attempted at your chosen address on the following day if the first delivery was unsuccessful. If your delivery was unsuccessful on the second attempt then a card will be left at your address allowing you to contact the delivery service and arrange a collection, you may pay an extra £10.00 for a third attempt on delivery. If you can not collect your goods within 5 days or have not paid for the re-delivery then it will be returned to Meridian. All returned orders to Meridian will be refunded via the method of payment; you will incur a £25.00 charge for the attempted deliveries.

Postage

You will only pay one delivery charge per order, which will be the highest depending on the contents of your order and your chosen delivery service. When you have added items to your shopping basket, please select the most appropriate delivery method.

Force Majeure

Meridian shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

 Cancellation & Returns

You have the right to cancel your order at any time before a confirmed delivery date, free of charge. You have the right to cancel your order within 7 working days after receiving your products without giving a reason providing the goods are in a re-saleable condition and in the original packaging. Such notice must be provided in writing by mail, fax or email.

On cancellation for whatever reason, you must return the goods to us at your cost unless we agree that you may dispose of them in which case please comply with the manufacturer's instructions before disposing of hazardous goods. All goods are returned at your risk and any damage caused due to insufficient packaging or carrier negligence will be charged to you. Where the goods are being returned because they are faulty, incorrect goods or because of unsuitable substitution by us, we will meet the cost of return but we ask that you allow us to nominate the carrier.
If you do decide to cancel your order or wish to return your products to Meridian Building Plastics we will refund your credit card within 30 days of receiving the goods provided they are in a re-saleable condition. Special order or made-to-order items or sizes cannot be returned. If you wish to cancel special or made-to-order products or sizes then you must send written notification via letter, fax or email to this effect. Charges will be made for costs incurred up to the time written notification has been received. Further information can be found on the Department of Trade and Industry‘ website at: http://www.dti.gov.uk/ccp/topics/guide/distsell.htm
Damages - In the event you should receive your goods damaged it is your responsibility to notify us within 48 hours of receipt and to ensure that any delivery notes or carrier paperwork has been signed accordingly. We will arrange replacement items for you when we have received the damaged goods back into stock and they have been checked.
Shortages - At the time of delivery please throughly check to ensure all items have been received. should any items/parcels be missing please record this on the carriers delivery /consignment note at the time of delivery. Please notify us immediately so that we can take action to find or replace the missing items.
Risk - As soon as the product(s) have been delivered to your door, you, the customer, are responsible for said goods. We will only deliver goods to the address on the order and goods will usually not be left without a signature. Delivered goods are the customers responsibility, and any loss or damage to the goods shall be at the customers own risk. If you require the goods to be left without a signature, you must advise us in writing that you accept full responsibility for any loss, damage or missing items.
Returning An Item - Incorrect / Non Delivery - If you receive incorrect goods it is your responsibility to notify us within 48 hours of receipt at which point we will make the necessary arrangements. We can only accept liability for non-deliveries if we are notified within 3 day of the advised/anticipated delivery date.
This returns policy does not affect your legal rights.